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Terms That Govern Your Account on gv99

Using gv99 means you agree to the conditions set out here — covering account eligibility, wallet use, and how we handle your data.

Eligibility by RegionAccount ConditionsbKash, Nagad, Rocket UseData HandlingContact Rights
gv99 Terms That Govern Your Account on gv99
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored securely and accessed only for the purposes set out in these terms — account management, payment processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold, ask for corrections, or request deletion subject to our retention obligations.

Data Retention

We retain account and transaction records for the period required by our operating obligations. You can request a summary of what we hold at any time.

Cookie Use

We use session and analytics cookies to keep your account secure and improve platform performance. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Data Change Requests

To update or correct your personal data, log in and go to Account Settings, or contact support with your account ID and the change you need made.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a data review, or need to raise a dispute about your account, our support team handles legal queries through the channels below. For account-specific issues — including wallet disputes involving bKash, Nagad, or Rocket — have your account details ready when you reach out.

Live Chat Open the chat widget from any page on gv99. Legal and account queries are routed to the right team from there.
Email Support Send detailed legal or data requests to our support address. Include your registered account ID for faster handling.
Account Help Centre Log in to your account and use the Help section to submit a formal query or request a review of your account status.

Common Legal Questions About gv99

These are the questions we get most often about our terms, your rights, and how we manage account data. If your question is not here, reach out through live chat or email.

Access depends on your local law and whether you are in an eligible region. It is your responsibility to confirm that online gaming is permitted where you are before opening an account.

We collect the information you provide at registration — name, contact details, and payment method data such as your bKash or Nagad account reference — used for account management and verification.

Log in to your account and submit a data request through the Help section, or contact support by email with your account ID. We will respond within a reasonable timeframe.

Yes. Contact support to request account closure and data deletion. Some records may be retained for the period required by our operating obligations before full deletion is completed.

We notify you through your registered contact when material changes are made. Continued use after the update is posted means you accept the revised terms. You can close your account if you disagree.

Raise wallet disputes through live chat or email support. Have your account ID and the transaction reference ready. Our team will review the payment record and respond with next steps.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.