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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a gv99 account — from how deposits via bKash, Nagad, and Rocket are handled to how withdrawals are verified.

Account EligibilityDeposit & Withdrawal RulesWallet Use PolicyAccount Suspension Terms

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What These Terms Actually Cover

gv99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on gv99, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to suspend or close accounts that breach these conditions — including accounts found to be operating in

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regions where access is not permitted under local law. Deposits made through bKash, Nagad, or Rocket are processed under the payment terms shown at the time of the transaction. Once a deposit is confirmed on your account wallet, it is subject to any applicable wagering conditions
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tied to active promotions. Withdrawals go through a verification step: we check that the wallet name on your account matches the one used to deposit. This is a standard fraud-prevention measure, not a delay tactic. We may update these terms at any time. When we do,
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we post the revised version here and note the date it takes effect. Continuing to use your account after that date means you accept the updated terms. If you disagree with a change, the right move is to withdraw your balance and close your account before
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the new terms come into force. For questions about a specific clause, reach our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How gv99 Handles Your Account Data

Your account security and data handling sit at the centre of how we run this platform. Here is what that looks like in practice — from how we store your wallet details to how you can request changes.

Wallet Data Security

Your bKash, Nagad, and Rocket wallet numbers are stored encrypted and used only for transaction matching. We do not share payment details with third parties outside of processing your withdrawal.

Account Access Logs

Every login to your account is logged with device type and session time. If you spot an access you do not recognise, contact support immediately and we will lock the account while we investigate.

Data Retention Policy

We keep account records for as long as required under applicable regulations for the regions we serve. You can request a summary of the data we hold on your account by contacting support in writing.

Requesting Account Changes

To update your registered wallet number or request account closure, submit a verified request through live chat or email. Changes to payment details require identity confirmation before they take effect.

TERMS CONTACT

Questions About These Terms

Team online

Live Chat

Reach us directly through the live chat widget on any page. For terms-related queries, have your account ID ready so we can pull up your record quickly.

Email Support

Send detailed terms or account questions to our support address. We aim to respond within one business day for account and policy matters.

Account Help Centre

The help centre covers common terms questions — wallet verification steps, account suspension reasons, and how to request a copy of your account data.

Common Questions on Our Terms

These are the questions we get most often about account terms, eligibility, and how our policies work in practice.

Account eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that opening and using an account is permitted where you are located.

We may suspend or permanently close accounts that violate these terms. Any balance held at the time of closure is subject to review, and withdrawals may be withheld pending investigation of the breach.

No. Deposits must come from a wallet registered in your own name. Mismatched wallet names trigger a verification hold, and repeated mismatches may result in account suspension under our fraud-prevention policy.

We post the updated terms here with the effective date. If you use your account after that date, you have accepted the new version. We recommend checking this page periodically.

Contact support via live chat or email with your account ID and a written data request. We will confirm your identity and provide a summary of the data we hold within a reasonable timeframe.

Withdraw your balance and close your account before the updated terms take effect. Continuing to use the account after the effective date is treated as acceptance of the revised conditions.

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